Shipping & delivery

Where we deliver and what it costs

• India: free shipping

The delivery options and any charge for your address are always shown at checkout before you pay.

Dispatch and delivery times

Delivery time depends on your address and the courier. Your order status always shows where your order is in our process.

Dates can move during sales, public holidays and bad weather, or when a courier is delayed. If your parcel is unusually late, tell us and we will check with the courier.

Following your order

Track your order with your order number and billing email, or sign in to see all your orders. We show the status recorded in our store:

• Pending payment — we have your order and are waiting for the payment to be confirmed.
• Processing — your order is confirmed and we are preparing it.
• On hold — we need to check something first; we will contact you if we need anything from you.
• Completed — we have finished handling the order. This is our own status; it does not by itself confirm that the parcel has reached you, so use the courier link if one is shown.
• Cancelled, Refunded or Failed — the order was stopped, refunded or could not be paid for.

Payment on delivery

At the moment we accept: Cash on delivery.

When your parcel arrives

Please check the parcel and the items soon after they arrive. If something is wrong — the wrong item, damage, or something not as described — contact us as soon as you notice. Filming yourself opening the sealed parcel is the clearest evidence you can give us; see Returns & Exchanges.

Changing an address

Changes are easiest before your order is dispatched. Once a parcel is with the courier we may not be able to change the address, so please contact us as soon as you spot a mistake.