Frequently asked questions

No — you can check out as a guest. An account lets you see your order history, save addresses and track orders in one place.

Contact us as soon as you can. We can usually help before your order is dispatched; once it is with the courier changes may not be possible. contact us.

Track your order with your order number and billing email, or sign in to your account.

The options and any charge for your address are shown at checkout before you pay. The details are on Shipping & Delivery.

It depends on your address and the courier. Your order status shows where your order is in our process.

We do not accept returns for a change of mind, but we do offer exchanges within 3 days from the date you place your order. Returns & Exchanges explains how.

Tell us as soon as you notice, with your order number and photos. We investigate every claim. A full unboxing video helps us resolve it faster, but you can still send a claim without one.

If you choose it, we issue you a personal coupon code with no expiry date for a future order. Our team creates each code by hand after approving your request, so it is not instant.

Where a refund applies, you can expect it within 7 to 14 days of our approval. See the Refund Policy.

Right now: Cash on delivery. The methods available to you are shown at checkout.

We do not store full card or UPI credentials on our own servers. Online payments are handled by the payment provider you pay with. See our Privacy Policy.

Follow the care label sewn into the piece first. Our Product Care Guide covers bedsheets, curtains, towels and cushion covers.

We photograph products with care, but screens and room lighting shift colour, and natural weave or print placement can vary slightly from piece to piece.