A SIMPLE WAY BACK
Returns & exchanges
If a piece is not right for your room, here is how we will help you resolve it.
How we look after your order
We want you to love what you receive. Textiles cannot be resold once they have been used or washed, so we do not accept returns for a simple change of mind. What we do offer is an exchange within a short window, and we will always look into an order that arrived wrong, damaged or not as described.
Exchanges
You can ask for an exchange within 3 days from the date you place your order. The item should be unused, unwashed and in its original packaging with its labels. Exchanges depend on stock; if the piece you would like is not available you can choose store credit instead.
To ask for an exchange: contact us with your order number, the item, and the piece you would like instead. We will reply with the next steps and confirm any pickup or shipping arrangement before anything is sent.
Wrong, damaged or not as described
If you receive the wrong item, an item that is damaged or defective, or something materially different from its description, tell us as soon as you notice so we can investigate while the details are fresh. Please send:
- your order number and the item concerned;
- clear photographs of the item, its label and the packaging;
- a full unboxing video — recording the parcel being opened, from the sealed package to the item — if you have one.
An unboxing video is the clearest evidence and helps us resolve things faster, but it is a help, not a condition. If you do not have one, send what you do have and we will still review your claim.
When we confirm the problem, we will put it right with a replacement, an exchange, store credit or a refund, whichever suits the situation and your preference where possible.
Store credit
Instead of an exchange you may choose store credit: a personal coupon code with no expiry date that you can use on a future order on this site. We issue each code by hand after approving your request, so it is not instant, and it is never the only option where the law gives you a right to a refund or replacement. If a later order uses only part of the credit, contact us and we will issue a new code for the balance.
Refunds
Where a refund applies, it is paid to your original payment method and reaches you within 7 to 14 days of our approval. The full details are in our Refund Policy.
Your legal rights
This page sets out our own exchange and change-of-mind policy. Nothing on this page limits any right you have under applicable consumer-protection law — including your rights where goods are defective, not as described or not delivered. In India that includes the Consumer Protection Act, 2019 and the e-commerce rules made under it.
Refund policy
How approved refunds are processed and when you can expect the amount to arrive.
When we refund
- an order is cancelled before it is dispatched;
- an item you ordered turns out to be unavailable;
- we confirm that an item is wrong, damaged, defective or not as described and a replacement, exchange or store credit is not suitable;
- you were charged twice or charged in error;
- the law requires it.
Change of mind
We do not give payment refunds for a simple change of mind. We offer an exchange within a short window instead — see Returns & Exchanges. Nothing on this page limits any right you have under applicable consumer-protection law — including your rights where goods are defective, not as described or not delivered. In India that includes the Consumer Protection Act, 2019 and the e-commerce rules made under it.
How and when refunds are paid
Once we approve a refund we send it to your original payment method, and you can expect it within 7 to 14 days. Your bank or payment provider can add some processing time on their side.
If you paid by cash on delivery there is no card to refund to, so we will contact you to arrange the refund. We will never ask for your card number, PIN or one-time password.
Store credit
You may choose store credit instead of a refund. It is a coupon code with no expiry date, issued by hand by our team. It is voluntary: you choose it, and it does not replace a refund you are entitled to by law.
Still waiting?
If your refund has not arrived after the time above, please contact us with your order number.